Terms and Conditions

Effective Date: September 13, 2024

Welcome to Simple Softwash LLC! These Terms and Conditions govern your use of our website and services. By accessing or using our website and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

1. Services

• Simple Softwash LLC provides professional soft washing and exterior cleaning services for residential and commercial properties.
  

  • Pros: Our soft washing techniques effectively clean without causing damage to surfaces.
  • Cons: Some surfaces may require specialized cleaning not offered in our general packages.

• By scheduling a service through our website or contacting us, you agree to the terms outlined in this agreement.

2. Payment Terms

• Payment is due upon completion of services unless otherwise agreed in writing.
  

  • Pros: Payment upon completion allows clients to verify service quality before paying.
  • Cons: Delayed payments can lead to misunderstandings or potential service disruptions.

• We accept various payment methods, including cash, check, and major credit/debit cards.
  

  • Pros: Multiple payment options provide convenience.
  • Cons: Some customers may prefer financing options, which we do not currently offer.

3. Scheduling and Cancellation

• To schedule a service, contact us via the website, email, or phone.
  

  • Pros: Flexible scheduling accommodates your availability.
  • Cons: Same-day or last-minute bookings may not always be available.

• Cancellations or rescheduling must be made at least 24 hours before the appointment. Failure to do so may result in a cancellation fee.
  

  • Pros: This policy helps ensure availability for all clients.
  • Cons: A cancellation fee may be inconvenient for clients facing sudden changes.

4. Customer Responsibilities

• Customers are responsible for ensuring safe and clear access to the property and areas requiring service.
  

  • Pros: Ensures a smooth and efficient service process.
  • Cons: Customers may need to prepare the space, which can be time-consuming.

• Fragile, valuable, or hazardous items should be removed from service areas before our team arrives.
  

  • Pros: Protects sensitive items from potential damage.
  • Cons: Requires advance preparation on the customer’s part.

5. Liability

• While we take precautions to ensure high-quality service, Simple Softwash LLC is not liable for damages unless caused by gross negligence or intentional misconduct.
  

  • Pros: Limits unnecessary liability exposure.
  • Cons: Minor damages not covered may frustrate some customers.

• We recommend reviewing your property insurance and taking precautions to protect sensitive items before service.

6. Satisfaction Guarantee

• We offer a satisfaction guarantee. If you are not happy with our work, contact us within 48 hours, and we will address your concerns.
  

  • Pros: Encourages quality service and customer confidence.
  • Cons: Limited time frame to report dissatisfaction could be inconvenient for some.

7. Intellectual Property

• All content on this website, including text, graphics, logos, and images, is the property of Simple Softwash LLC and is protected by copyright laws.
  

  • Pros: Protects our creative content from unauthorized use.
  • Cons: Clients may not reuse or repurpose website materials for their own use.

8. Changes to Terms and Conditions

• Simple Softwash LLC reserves the right to update or modify these Terms and Conditions at any time without prior notice.
  

  • Pros: Allows us to adapt policies as business needs change.
  • Cons: Customers must regularly review changes, which may require attention.

9. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of the state in which Simple Softwash LLC operates, without regard to conflict of law principles.
  

  • Pros: Clear legal structure helps resolve disputes efficiently.
  • Cons: Customers unfamiliar with the laws of our state may need legal advice.

10. Contact Us

• If you have any questions or concerns about these Terms and Conditions, please contact us at service@simplesoftwash.com.

By using our website and services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.